SECTION 01
Refund Policy Overview
IPTV Thrive offers IPTV
subscription options
with different durations
and device allowances.
We aim to provide the
subscription access
confirmed at purchase
and assist customers
if a service-related
issue occurs.
If an eligible service
problem is caused by
IPTV Thrive and we
cannot resolve it,
we will refund the
amount paid for the
affected subscription,
subject to the conditions
below and applicable law.
This policy does not
provide an unconditional
refund simply because
a customer changes
their mind after
purchasing a working
subscription.
SECTION 02
Our 7-Day Refund Request Window
Customers may submit
an eligible refund request
within 7 calendar
days after their paid
subscription has been
activated, verified,
and confirmed to be
working.
The seven-day period
is measured from the
confirmed activation
of the working paid
subscription, not
simply from the
payment date.
What If Your Subscription
Never Starts Working?
If your purchased
subscription has not
been activated or
does not work due
to an issue on
our side, you can
contact support
immediately.
You do not need
to wait for a
successful activation
before reporting
the problem or
requesting a resolution.
Refunds outside this
request window may
still be considered
where required by
applicable consumer
protection law or
another binding
agreement.
SECTION 03
When Are You Eligible
for a Refund?
Under this policy,
a refund is available
when the following
conditions apply:
✓
A genuine service
problem exists:
your purchased subscription
does not work as agreed
or stops working properly.
✓
The problem
is on our side:
the issue is caused
by IPTV Thrive
or the service
provided to you.
✓
The issue
is not resolved:
we are unable to
fix the problem,
or the required
correction is
not provided.
✓
The request
meets the applicable
time conditions:
it is made within
the stated 7-day
window or qualifies
under applicable law.
When these conditions
are met, IPTV Thrive
will issue a refund
for the payment made
for the affected
subscription.
SECTION 04
Situations That May Not
Qualify for a Refund
A refund is not
automatically available
for problems unrelated
to the service we
provided, or solely
because the customer
no longer wishes
to use a working
subscription.
For example, the
following situations
may require separate
troubleshooting
or evaluation:
-
Problems caused
exclusively by
the customer's
internet connection
or local network.
-
A device or player
application that
is incompatible
with the confirmed
service requirements.
-
Incorrect settings
or access information
entered by the
customer that can
be corrected.
-
A change of mind
after successful
activation of
a working service.
-
Requests outside
the stated refund
window that do not
otherwise qualify
under applicable law.
If a technical
problem appears to
involve both the
service and the
customer's setup,
we will review
the circumstances
rather than assume
the customer is
responsible.
These conditions do
not remove any
mandatory consumer
rights or remedies.
SECTION 05
Test Before You Subscribe
IPTV Thrive offers
a 24-hour IPTV
test on request
through WhatsApp.
We encourage you
to test the service
using your own device
and internet connection
before purchasing
a paid subscription.
During your test,
check playback,
channel navigation,
available content,
device compatibility,
and connection stability.
Trial availability,
activation instructions,
and any conditions
should be confirmed
before the test begins.
The 7-day refund
request window
described above
applies to the
verified activation
of the paid subscription,
not to the beginning
of a trial.
SECTION 06
Technical Support
Before a Refund
If your subscription
does not work,
please contact
IPTV Thrive support
and describe the issue.
Our team may ask
for information
needed to identify
the cause, such as
the device type,
player application,
error message,
and the time
the problem occurred.
When the problem
is caused by our
service, we will
attempt to
correct it.
If We Cannot Fix
an Issue Caused by Us
If IPTV Thrive
is responsible
for the problem
and we cannot
provide a working
solution, we will
refund the payment
for the affected
subscription in
accordance with
this policy.
Contacting support
does not take away
any legal right
to request a
refund or other
available remedy.
SECTION 07
How to Request a Refund
To submit your
refund request,
contact IPTV Thrive
through WhatsApp.
Please provide
the following
information where
available:
-
Your subscription
duration and
number of devices.
-
Your purchase date
and payment amount.
-
Your order confirmation
or transaction reference.
-
Your subscription
activation date,
if confirmed.
-
A clear description
of the service problem.
-
Relevant error messages
or screenshots with
sensitive information
hidden.
Never send your
account password,
full payment card
number, or other
sensitive financial
credentials in
a support message.
We may request
additional information
reasonably needed
to locate your order
and review the issue.
SECTION 08
Refund Response
and Processing Times
We aim to make
the refund process
clear and respond
promptly to requests.
01
Submit Your Request
Contact us through
WhatsApp and provide
the information
needed to identify
your order and
reported issue.
02
Response in Less
Than 24 Hours
IPTV Thrive will
respond to your
refund request
in less than
24 hours after
receiving it.
This initial
response may
include a request
for more details
or troubleshooting.
03
Refund Initiated
Within 24 Hours
of Approval
When your refund
is approved,
we will initiate
the refund
within 24 hours
after the
approval decision.
04
Payment Provider Processing
After the refund
has been initiated,
your bank,
payment provider,
or financial
intermediary
may need
additional time
to return the
funds to you.
Important: Refund Initiation
Is Not the Same as Receipt
The 24-hour refund
initiation timeframe
starts after approval.
It does not guarantee
that the funds will
appear in your account
within 24 hours.
Final arrival times
depend on the
payment method
and the institutions
handling the transfer.
SECTION 09
Subscription Cancellations
IPTV Thrive offers
subscription durations
of 1, 3, 6,
and 12 months,
with options for
1 to 4 device
connections.
A cancellation request
and a refund request
are not necessarily
the same thing.
Refund eligibility
depends on the
conditions described
in this policy
and applicable law.
Before purchasing,
confirm the end date
of your subscription,
any applicable
renewal conditions,
and the final
amount payable.
For other conditions
related to your
subscription,
please read our
Terms of Service
.
SECTION 10
Your Consumer Rights
This policy describes
IPTV Thrive's stated
refund procedure.
It does not exclude
or restrict any
consumer protection
rights that cannot
lawfully be waived
or limited.
Depending on the
transaction and
applicable jurisdiction,
customers may have
additional rights
when services are
not provided,
payments are
unauthorized,
or a purchase
differs materially
from what was agreed.
If you have questions
about how this policy
applies to your order,
please contact us.
SECTION 11
Contact IPTV Thrive